Privacy policy

Thank you for visiting Supover! Before using or accessing our platform, please read this Privacy Policy carefully to understand how we protect your data and respect your privacy.

1. Information We Collect

When you visit Supover (the “Site”), we automatically collect certain information about your device, such as your web browser, IP address, time zone, and cookies installed on your device. We also collect information about the pages or products you view, search terms that referred you to the Site, and how you interact with the Site. This is called “Device Information.”

Additionally, when you make or attempt to make a purchase through the Site, we collect details such as your name, payment information (credit/debit card numbers, PayPal account), email address, and phone number. We refer to this as “Customer Information.”

When we refer to “Personal Information” in this Privacy Policy, we are referring to both Device Information and Customer Information.

2. How We Use Your Personal Information

  • Order processing: To process payments, provide invoices, and payment confirmations.

  • Customer support: To communicate with you, notify you of service changes, and resolve issues via email or phone.

  • Risk prevention: To screen orders for fraud or potential risks.

  • Marketing (with your consent): To send information about products or services that match your preferences.

  • Site improvement: To analyze user behavior, optimize site performance, and evaluate the success of marketing campaigns.

3. Sharing Your Personal Information

We may share your Personal Information with third parties to assist with our operations, such as:

  • Google Analytics: To analyze user behavior on Supover.

  • Google Ads, Facebook: For marketing and advertising purposes.

  • Legal compliance: To comply with applicable laws, regulations, subpoenas, or protect our rights.

Learn more here:

4. Behavioral Advertising

We use your Personal Information to deliver targeted advertising that may interest you. To learn more:

You can also opt out via the Digital Advertising Alliance: http://optout.aboutads.info/

5. Do Not Track

We do not modify our data collection and use practices when we receive a Do Not Track signal from your browser.

6. Your Rights

You have the right to access, correct, or delete your Personal Information at any time. Please contact us at [email protected] or through your Supover account page to exercise your rights.

7. Your Choices

  • Decline to provide personal data (which may limit certain services).

  • Disable cookies in your browser settings.

  • Control third-party data collection and use.

  • Opt out of marketing communications.

8. Data Security

We employ physical, electronic, and managerial procedures to safeguard your data. However, you are responsible for keeping your account credentials safe. If you suspect a breach, change your password immediately and contact us at [email protected].

9. Third-Party Data Processors

  • Google Analytics: https://policies.google.com/privacy

  • Google Ads, Facebook: For advertising and marketing services.

  • Etsy, Amazon, eBay: For integrated selling and order fulfillment.

10. Data Retention

We will retain your Payment Information for our records until you request deletion.

11. Changes

This Privacy Policy may be updated periodically to reflect changes in our practices, legal requirements, or operations.

12. Minors

The Site is not intended for individuals under 13 years of age.

13. Contact Us

If you have any questions about this Privacy Policy, your rights, or our privacy practices, please contact us at [email protected].